FAQs

Frequently Asked Questions


Who is required to register for course training?

Registration is required for any individual participating in online or in-person group training.

Course fee is dependent on the type of training selected: Online Training or Group In-person Training.

Group fees are priced and shown for the entire group, not per individual of group.

What languages are the courses available in?

Course is available in English or Spanish.

Where are you located?

The Pet Medic is located and based out of Honolulu, Hawaii.

Unfortunately we do not have a physical training location to host classes at this time.

Currently all courses provided by The Pet Medic is available online via Zoom or the instructor is available for in-person group training at your place of business or designated training location throughout the state of Hawai’i and across the United States.

What topics does the Pet First Aid and CPR course training cover?

Participants will be trained with the proper skills to identify and manage minor or major illnesses and injuries for dogs and/or cats before they can transport the animal to a professional veterinary clinic or emergency animal hospital.

Topics include but not limited to: Pet First Aid Basics and Fundamentals, Handling/Transporting Sick or Injured Animals, Cardiopulmonary Cerebral Resuscitation (CPCR aka CPR) and Rescue Breathing, Wound Care and Bandaging Techniques, Sprains and Fractures, Common Pet Illnesses, Pet Poisoning, Breathing Emergencies, Head to Tail Health Checks, and more!

Why would I still have to follow up with a veterinarian for my dog or cat if I learned how to help my pet with this training?

The education and training provided in Pet First Aid and CPR courses NEVER replaces professional veterinary care. The skills learned in this course helps participant to be a dog or cat’s “emergency first responder”.

These skills allow you to confidently take quick action to provide the proper/correct aid to an ill or injured pet and/or prevent an illness or injury from getting worse before you can get the dog or cat safely to veterinary professionals.

Will students automatically pass the course just by logging in or showing up?

Nope! Students have to earn their certification. Students will be required to actively participate throughout the entire training session (online or in-person), which includes but not limited to: Answering questions asked by instructor, participating in practice-hands on portions of the course, and more.

All students will be strictly evaluated by the instructor to ensure the participants understand the information/material covered, properly execute pet first aid life saving techniques, and other course requirements.

Can a minor child sign up for classes?

Yes minor children may sign up for any of our class training and must have an adult present at all times during the training session, whether it’s online or in-person.

The adult accompanying the minor MUST be an individual over the age of 18 years old, NO EXCEPTIONS.

The adult accompanying the minor will be considered an active participant/student and must register for the course.

Please contact The Pet Medic directly for instructions to register for course.

How do I sign up for the Certified Pet First Aid & CPR Training course?

You can sign up online by submitting the form located on our course page.

How long is the training course?

The Certified Pet First Aid & CPR Training course duration is approximately 6 to 6.5 hours for individual online training and 6.5 to 7 hours for group training.

Students are given scheduled breaks during the course, whether it’s online or in-person.

Class time duration is carefully arranged and account for class lecture, hands-on training, student testing, question/answer sessions, and more.

Training may take the entire time, finish early, or extend pass the scheduled time slot. It’s best to plan for the whole scheduled class time to be safe.

Group classes with more than 5 participants may take a little longer to accommodate all participating individuals testing and question/answers. In addition, training sessions that do not begin on-time due to waiting for participants to login or arrive and not returning from class breaks on time greatly affect the time scheduled and allotted for training.

Late arrivals or returning from scheduled breaks late can cause the class to run longer or be canceled altogether.

How long is my Pet First Aid & CPR Certification good for?

Pet First Aid & CPR Certification are good for 2 years.

Certification expiration date is 2 years from the date of scheduled training.

The certification expiration date will be listed on your certificate.

Why are certifications only good for 2 years?

Students typically don’t stay on top of their training and will forget the information and skills they have learned during training.

In addition, changes often happen with pet first aid techniques and protocols.

To stay current and updated, all certifications are in good standing for 2 years. After 2 years, you will need to retake the course to renew your certification.

Will we need to have a pet (dog or cat) to practice with during the class?

Not at all. Please read and review the Animal Attendance Policy below for information and additional details regarding pets in class:

Animal Attendance Policy

Due to insurance liability restrictions, no pets (dogs and cats) are permitted to attend in-person group class training sessions. This policy is strictly enforced to ensure the safety and comfort of all participants, both humans and animals.

Special Accommodations for Service, Working, or Therapy Animals

If you require the attendance of a service dog, state/city/county working dog, or therapy animal during a group in-person training session, please contact The Pet Medic ahead of the scheduled group training to discuss, make any necessary accommodations, and permit the instructor to inform our business insurance company to maintain compliance with liability regulations.

I have a friend/family member that wants to sit in but isn’t registered, can they join me as a guest for class?

Unfortunately, NO GUESTS (adults or children) are permitted to attend, sit in, observe, audit, or participate in any of The Pet Medic’s courses whether it’s online or in-person, unless specifically stated in the course description and/or guidelines.

The Pet Medic and any individual hosting a group training session reserve the right to ask unauthorized/non-registered participants to leave or pay the course fee to remain in the training session.

Individual hosting a group session is not permitted to allow guests or make exceptions without prior authorization or permission from The Pet Medic’s instructor (NO Exceptions).

Are group classes available?

Yes, group classes are available online or in-person in three different tiers.

Any business, organization, or club wanting to host group in-person training at a designated training site or online must schedule at least two weeks in advance by submitting the form located on our course page.

If your group is larger than 15 people, have questions, or need further assistance with scheduling group training, please contact The Pet Medic directly at (808) 724-4962 or info@thepetmedictraining.com

I want to take this course, but I hate doing online training. Do you have a location where I can go and attend a training class?

Unfortunately no. The Pet Medic currently does not have a “brick and motor” location for classes.

All courses through The Pet Medic are currently available live online via Zoom or in-person for groups with a training location that the instructor will travel to.

Are the online training sessions pre-recorded? Is there a difference between online and in-person training?

There are no pre-recorded courses offered through The Pet Medic. Any online course available through The Pet Medic is conducted live, in real time with the instructor via Zoom.

Instructor conducts lecture, training, student evaluations, and available to answers questions without delay.

There is no difference between the training provided online or in-person.

The training provided and course fee is exactly the same, with the exception of group training scheduled off of the instructor’s base location (Honolulu, HI).

Neighbor Hawaiian islands to the island of Oahu and out-of-state group training are subject to instructor travel fee.

Do you offer any other classes that don’t require getting a certification?

We are currently working on creating some specialty courses in pet first aid, pet safety, and more.

Unless specifically stated as a “certification course”, any participant/student taking a course will receive a Certificate of Completion if successfully meeting all the course requirements.

Class listings will be announced on our website, social media channels, and via our newsletter once they become available.

I forgot about my class and missed it, can I get a refund?

Unfortunately no. Please read and review The Pet Medic’s current Refund, Cancellation, and Rescheduling Policy below.

I can’t stay for the whole class, can I still receive credit and pass?

Unfortunately no. All class participants must stay for the entire duration of the course, properly demonstrate all first aid techniques, and successfully pass the quiz at the end of training in order to receive full credit and pass.

If your schedule does not permit for you to stay the entire training session, it is recommended that you register for another date that works best for you.

What is the cancellation and refund policy for course training?

All Sales Final:

All sales for The Pet Medic courses offered, are considered final and non-refundable once the transaction is completed.

Cancellation and Rescheduling:

Cancellation of any scheduled training session with the option to reschedule is allowed.

A maximum of two reschedules for a training session will be permitted.

Cancellation Guidelines:

To cancel a training session, please contact The Pet Medic as soon as possible, before your scheduled session at info@thepetmedictraining.com or (808) 724-4962.

Timeframe for Rescheduled Training:

We understand that unforeseen circumstances may arise, and will do our best to accommodate your reschedule request and find a suitable alternative training date and time.

Any rescheduled training must be scheduled and completed within 3 months of the original scheduled training date.

Exceptional Circumstances:

In case of unforeseen circumstances or emergencies, exceptions to the rescheduling limit may be considered on a case-by-case basis.

If you have any questions or require further assistance, please contact The Pet Medic directly at info@thepetmedictraining.com or call (808) 724-4962.